I did a google search for the answer, but I don't think I was using the right words.
Each time, I had to give my name, phone number, email and the computer serial information. My first phone call, I was transferred five or six times. Hope I don't have to go through tech support again. With all that they put me through, you would have thought I would have received a response with at least an apology. In the end it worked out, but it should never have taken that long.
Certainly, there was not mention of a "cloud" or "online backup" recommended. They just assumed that I would go out and buy one to do this. I would have had to back up a lot of stuff and they had no way of knowing if I had an external hard drive to use. Seriously? Really? Don't be using the "F" word that lightly. What is frustrating is that they kept wanting me to format the computer. "I've not used Dell support yet, but that is not a comforting thought that they would not know the answer to such an obvious solution without much hesitation." This is the furst Dell product I've bought in many many years I've not used Dell support yet, but that is not a comforting thought that they would not know the answer to such an obvious solution without much hesitation. I'm rather shocked that you would have had 2 keyboards and a motherboard replaced by Dell Tech support over something like this as it clearly was not a hardware issue and they should have known that. The reply to my posted solution by DELL-Priyanka_S was a bit annoying since he never came up with the answer either and his offer of further support is rather specious.Īfter not finding the answer here, I started to search the net in general and found the solution fairly quickly once I took some time to find it. I came to the forum first since i figured I could not be the only one that had run into this, but did not find any help here. But as a touch typist and a programmer where ' " and ^ are all very common keys, was very annoying. It did have a benefit if you were wanted it as it provided a simple way to enter International characters. I was pretty sure this was not a hardware problem since it smelled too much like a cute feature. Note that i am the customer, not a Dell support person and I found the answer on my own not via Dell support since I didn't have time to mess with calling in yet. It is an easy solution though thankfully.Well I didn't have the notebook a month ago. Weird, I know but trust me.
I’m not sure why the system had changed to International keyboard layout- whether windows did it or the user did inadvertently I cannot be sure. (Note: you have to search for the caret symbol and a period (.), not an apostrophe. However after a reboot the system went back to normal and the client could use apostrophes and quotation marks mand get on with their job. In Australia we use standard US keyboards so I changed it back to US and removed the United States-International keyboard just for good measure.Īfter pressing OK, I tested it on a Word Document and the issue still remained.
So the setting had to be inside the Windows 7 Settings.Ĭhecking in the keyboard settings it was apparent that the system was set to United States-International for it’s keyboard layout. The problem continues to appear even if another keyboard is installed. I did some further testing and the tilde ~ and the hat (is that what it is called?) ^ also didn’t appear when pressed until another key was pressed. Then this key and the quote or apostrophe would appear on the screen. Very strange problem at a Sunshine Coast Business IT client where quotes “ and apostrophes ‘ would not display until the client pressed another key.